PT Batara Medika Novatex (“we”) respects your privacy and is committed to protecting the personal data you provide through this site, in line with Law No. 27 of 2022 on Personal Data Protection (UU PDP).
1. Data We Collect
We only collect data you voluntarily provide — through the quote request form (when available) or when you contact us directly via WhatsApp, email, or telephone:
- Institution name, contact person (PIC), and position;
- Phone/WhatsApp number and email address;
- Type of need, facility type, region, and description of need;
- Attachments (optional) you upload.
If analytics is enabled, we may also collect anonymous technical data (e.g. pages visited) to improve our services.
2. Purpose of Use
Data is used to: follow up on your request, prepare quotes, communicate about services, and improve the quality of our site and services.
3. Legal Basis
Data processing is carried out based on the consent you give — when submitting the form or when contacting us directly.
4. Disclosure to Third Parties
Form submissions are processed through a third-party form/email provider solely to deliver your message to us. We do not sell your personal data. Data is only shared when required by law.
The Contact page embeds a Google Maps map; when that page loads, Google may receive technical data (e.g. IP address) under its own privacy policy. If you contact us via WhatsApp, that service is governed by WhatsApp's privacy policy.
5. Storage & Security
Lead data is stored reasonably with access limited to authorized administrators, and we apply appropriate security measures to protect it.
6. Your Rights
Under the UU PDP, you have the right to access, correct, update, and delete data, and to withdraw consent. To exercise these rights, contact us via the details below.
7. Cookies
This site only sets analytics cookies (Google Analytics) after you give consent through the cookie banner. If you decline, no analytics cookies are set and the entire site remains fully functional. Your choice is stored in your browser and can be reset by clearing the site's data; you can also manage cookies through your browser settings.
8. Changes to This Policy
We may update this policy from time to time. Changes will be published on this page with the update date.
9. Contact
Privacy questions can be sent to info@bataramedika.com or 0852-5849-3393.